PRIVACY POLICY
Lianedge

This Privacy Policy (hereinafter – the “Privacy Policy”) outlines how Lianedge ("we", "us", "our") manages information from users of lianedge.com ("Website"). It covers how we collect, use, process, store, and share data when providing our services. We're dedicated to protecting user privacy and handling Personal Data in compliance with relevant laws, including the GDPR, ePrivacy Directive, and Data Protection Act.

This Privacy Policy applies to the Website, the Services, and products offered by Lianedge (whenever you use Services through the Website or by corresponding with us - for example, by e-mail or by filling a messaging form on the Website). We assume that you have carefully read this document and accepted it.

Using our Website, services, or products, or contacting us, indicates your agreement with this policy. Submitting a message through our Platform's form explicitly confirms your acceptance of our data practices as described here and in our Terms and Conditions, including how we process, store, and use your Personal Data. If you don't agree, please don't use our Website or services.

This Privacy Policy is an integral part of our Terms and Conditions.

1. What is personal data and why we process it:

Personal data, as defined by the GDPR, encompasses any information relating to an identified or identifiable natural person. This includes individuals who can be directly or indirectly identified through various identifiers or personal characteristics.

At Lianedge, we process personal data for several purposes:

• Service Delivery: We use your data to provide requested services, including responding to inquiries, offering support, and processing transactions (GDPR Art. 6.1.b).
• Marketing: With your consent, we send marketing communications such as newsletters and special offers (GDPR Art. 6.1.a).
• Platform Improvement: We analyze user data to enhance our platform's efficiency and optimize user experience (GDPR Art. 6.1.f).
• Legal Compliance: We process data to meet legal obligations, including KYC/AML requirements and responding to legal orders (GDPR Art. 6.1.c).

Lianedge will only process your personal data for the purposes outlined in this Privacy Policy, and we will not process it for any other purpose without your consent.

2. Personal data we process: At Lianedge, we may process the following types of personal data in the course of providing our services and developing creative solutions:

• 1. Identity Information:
  • Title, name, and surname
  • Date of birth and birth number
  • ID card number
• 2. Contact Details:
  • Registered or mailing address
  • Email address
  • Telephone number
• 2.3 Professional Data:
  • Employment details (e.g., job title, company name)
  • Professional qualifications and certifications
• 2.4 Business Information (for sole proprietors and legal entities):
  • Business identification numbers (e.g., tax ID, VAT number)
  • Company name and registered address
  • Information about company representatives and authorized signatories
• 6. Communication Records:
  • Video or audio recordings of customer calls
  • Customer-provided photographs
• 7. Digital Footprint:
  • Website usage data, including cookies
  • IP address allocation information
• 8. Publicly Available Information:
  • Social media profiles (e.g., Facebook, Instagram)
  • Professional networking data (e.g., LinkedIn)
  • Information you've posted on business or employment-focused websites or apps

3. Data Sharing and Third-Party Disclosures

Lianedge is committed to protecting your privacy and only shares your personal data when necessary and in compliance with applicable data protection laws. We may disclose your information to the following categories of recipients:

• 1. Internal Recipients
  • Authorized employees and contractors who need access to perform their duties
  • Departments such as Customer Service, IT, Legal, and Marketing (on a need-to-know basis)
• 2. Service Providers and Business Partners
  • Cloud storage and hosting providers
  • Payment processors
  • Analytics and advertising partners
  • Customer support software providers
  • Professional advisors (e.g., lawyers, accountants, auditors)
• 3. Legal and Regulatory Bodies
  • Government authorities and law enforcement agencies, when required by law
  • Regulatory bodies for compliance purposes
  • Courts and tribunals in response to valid legal processes
• 4. Corporate Affiliates
  • Subsidiaries and parent companies within the Lianedge group
• 5. Potential Buyers or Investors
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the involved parties
• 6. With Your Consent
  • Other third parties when you have given explicit consent for such disclosure

We ensure that all third parties:

• Process your data only for specified purposes
• Provide sufficient guarantees to implement appropriate technical and organizational measures
• Comply with data protection laws and our strict data handling requirements

Lianedge remains responsible for the processing of your personal data, even when shared with third parties. We do not sell your personal data to third parties for their own marketing purposes.

4. Purposes of processing personal data

Lianedge only collects and processes personal data for specific, predetermined purposes. Our services are diverse, and we may collect personal data for a variety of reasons, including:

• Service Provision: We may collect personal data such as your name, contact details, and other identifying information to deliver our services effectively. This data collection may be necessary for contractual purposes, and without it, we might not be able to provide our services.
• Invoicing and Payment Processing: We process personal data like your name, contact details, and bank account information to issue invoices and process payments, fulfilling our legal business obligations.
• Communication: We process your personal data to communicate with you about our services, updates, and other pertinent information. This may be necessary for contract performance or our legitimate business interests.
• Direct Marketing: With your explicit consent, we may process your personal data to send you marketing materials like newsletters, promotions, and special offers. You can withdraw this consent at any time.
• Event Planning and Management: We may process your personal data to organize events, verify attendance, arrange accommodation, and process competition entries. This could be for contract performance or our legitimate business interests.
• Recruitment: We process your personal data to assess your suitability for a role and communicate with you throughout the recruitment process. This could be for contract performance or our legitimate business interests.
• Partner Contract Obligations: We may process your personal data for other purposes as required by our contracts with partners, always in compliance with applicable data protection laws and regulations.

Each of these purposes is guided by our commitment to protecting your personal data and respecting your privacy.

5. Cross-Border Data Transfers

In our increasingly connected world, Lianedge may need to transfer your personal data across national borders. We prioritize storing personal data within the European Economic Area (EEA) on secure servers owned by Lianedge or our trusted partners.

• 1. Reasons for International Transfers:
  • To provide our services efficiently on a global scale
  • For backup and disaster recovery purposes
  • To comply with legal obligations in different jurisdictions
• 2. Safeguards for Data Transfers: When transferring data outside the EEA, we implement appropriate safeguards:
  • EU Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs) for intra-group transfers
  • Adequacy decisions by the European Commission
  • Explicit consent from you (in specific situations)
• 3. Compliance with Local Laws:
  • We adhere to data localization requirements in countries where applicable.
  • Our data transfer practices are continuously reviewed to ensure compliance with evolving international regulations.
• 4. Transparency:
  • We're committed to being open about our data transfer practices.
  • You can request information about the specific safeguards we use for any particular transfer of your personal data.
• 5. Third-Party Transfers:
  • We ensure that any third parties involved in processing your data outside the EEA provide an adequate level of protection, as required by applicable data protection laws.

If you have concerns about international transfers of your data, please contact our team at legal@lianedgeltd.com.

6. Data Security

At Lianedge, protecting your personal data is our top priority. We adhere to stringent security measures in compliance with applicable data protection laws and regulations, including GDPR and the Data Protection Act. Our comprehensive security protocols encompass technical safeguards, organizational policies, and personnel training and oversight.

Your personal data is stored electronically in secure, monitored databases and systems. Access is strictly limited to authorized personnel on a need-to-know basis, aligned with specified processing purposes.

We regularly review and update our security measures to ensure optimal data protection. Our multi-faceted approach aims to prevent unauthorized access, data breaches, and other security incidents. We strive to safeguard your personal data against potential risks such as damage, destruction, loss, and misuse.

While we maintain high security standards, we also recommend users follow best practices for personal data protection, such as using strong passwords and being cautious about sharing sensitive information.

7. Processing of Children's Personal Data

At Lianedge, we take the protection of children's personal data very seriously. Our approach to handling information related to minors is guided by strict ethical standards and compliance with international regulations, including the GDPR and COPPA (Children's Online Privacy Protection Act).

• 1. Age Restrictions:
  • Our services are not intended for individuals under the age of 16.
  • We do not knowingly collect or process personal data from children below this age threshold.
• 2. Parental Consent:
  • In the rare event that we need to process a child's data (e.g., as part of a family account), we require verifiable parental consent.
  • Parents or guardians must provide explicit approval before we collect or use any personal information from a child.
• 3. Limited Data Collection:
  • When processing children's data with parental consent, we collect only what is strictly necessary for the specified purpose.
  • We implement additional safeguards to ensure the data is handled with extra care.
• 4. Verification Processes:
  • We use reasonable efforts to verify that consent is given by the child's actual parent or guardian.
  • This may include requesting additional documentation or using verification technologies.
• 5. Accidental Collection:
  • If we discover that we have inadvertently collected information from a child under 16 without parental consent, we will promptly:
  • Stop processing the data
  • Delete the information from our records
  • Take reasonable measures to ensure it is not used or disclosed

We are committed to protecting children's privacy and regularly review and update our practices to ensure compliance with evolving regulations and best practices in this area.

8. Duration of Retention of Personal Data

At Lianedge, we adhere to strict data retention policies, processing personal data only for the necessary duration and in full compliance with applicable laws. Our retention periods vary based on the purpose of data processing:

• 1. Contractual Data:
  • Retention period: Duration of the contract plus 10 years post-termination
  • Reason: To cover potential limitation periods for contract-related rights and obligations
• 2. Dispute-Related Data:
  • Retention period: Until full settlement of claims or final binding decision, plus limitation period for enforcement
  • Reason: To manage any claims, judicial, administrative, or other proceedings related to the contract or service
• 3. Consent-Based Data (e.g., marketing, cookies):
  • Retention period: Until consent withdrawal
  • Reason: To respect user preferences and rights
• 4. Other Data:
  • Retention period: As required by specific legal obligations or legitimate business needs

We conduct regular reviews of our retention periods to ensure we do not retain personal data longer than necessary. Our aim is to balance our operational needs with our commitment to data minimization and user privacy.

If you have concerns about how long we retain your data, please contact us for more information about our retention policies for specific data types.

9. Your Data Protection Rights

At Lianedge, we are committed to upholding your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy regulations. As a user of our services, you have several rights concerning your personal data:

• 1. Right to Access:
  • You can request confirmation of whether we process your personal data.
  • If we do, you can request a copy of that data and information about how we use it.
• 2. Right to Rectification:
  • If you believe any personal data we hold about you is inaccurate or incomplete, you can request that we correct or update it.
• 3. Right to Erasure ("Right to be Forgotten"):
  • In certain circumstances, you can ask us to delete your personal data.
  • This applies when the data is no longer necessary for the purpose it was collected, you withdraw consent, or you object to the processing.
• 4. Right to Restrict Processing:
  • You can request that we limit the way we use your personal data.
  • This applies in cases where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data but you require it for legal claims.
• 5. Right to Data Portability:
  • You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • You also have the right to ask us to transfer this data directly to another controller where technically feasible.
• 6. Right to Object:
  • You can object to our processing of your personal data in certain circumstances, including for direct marketing purposes.
• 7. Right to Withdraw Consent:
  • Where we process your data based on your consent, you have the right to withdraw that consent at any time.
• 8. Right to Lodge a Complaint:
  • You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates data protection laws.
• 9. How to Exercise Your Rights:
  • To exercise any of these rights, please contact our Team at legal@lianedgeltd.com.
  • We will respond to your request within 30 days. In complex cases, we may extend this period by an additional 60 days, but we will notify you if this is necessary.
• 10. Verification Process:
  • To protect your privacy, we may need to verify your identity before processing your request.
  • We may ask for additional information to confirm your identity.
• 11. Limitations:
  • While we strive to honor all valid requests, please note that there may be situations where we are unable to do so, such as when we have a legal obligation to retain certain data.
  • We will explain any limitations in our response to your request.

We are committed to helping you exercise your data protection rights. If you have any questions or concerns about your rights or how we handle your data, please don't hesitate to contact us.

10. Cookies

Our website uses cookies to enhance your browsing experience. These small text files, stored in your browser's memory, contain anonymous information about your visit, including language preferences, browser settings, and other configurations.

We employ cookies for several purposes:

• Analyzing site traffic
• Personalizing services and content
• Tailoring advertising
• Measuring promotional effectiveness
• Enhancing trust and security

The data collected is anonymous, aggregated, and harmless to your device. We utilize Google Analytics for data analysis.

To use cookies, we require your consent. You can provide this by clicking the "I agree" box on our website.

You have control over cookie settings through your internet browser. While you can delete or block cookies and still access our website, some features may not function optimally.

We respect your privacy choices and are committed to transparency in our data practices. If you have any questions about our cookie policy or wish to learn more about how we use this technology, please contact our website administration team.

Remember, you can adjust your cookie preferences at any time to align with your comfort level regarding data collection and use.

11. Changes to This Privacy Policy

This Privacy Policy is constantly reviewed and amended to comply with the relevant data protection laws.

Lianedge reserves the right to amend this Policy at any time and for any reason. Any amendments will be effective immediately upon us posting the updated Privacy Policy on our Website. You are invited to review this Privacy Policy anytime to stay informed about updates.